When Change Efforts Meet Irrational Resistance

Two of my first cars had manual transmission, and I still enjoy driving a stick shift. But if you ask why I enjoy it, I can’t give a good answer other than “it’s fun.” In truth, it doesn’t make sense. An automatic transmission is less work and doesn’t require that I pay attention to the high pitch whine of an engine that is ready for the next gear. Automatics are easier to drive in stop-and-go traffic or when you’re stopped on a hill. My preference isn’t rational, but that doesn’t change my mind.

Change expert John Kotter observes that “the irrational and political resistance to change never fully dissipates.” This reality is incredibly important for pastors and leaders to keep in mind. When preparing for a significant change in a congregation or ministry, we tend to build a case. The case, of course, is based on the rational arguments for why the proposed change is the right course of action. (Hopefully it is also based on trying to discern God’s will.) But building a case is an inherently rational process that assumes a rational audience.

Kotter recognizes that some in the audience are not rational. Or more likely, some are irrational at certain times or on certain topics. I’m not irrational about the benefit of fuel economy in a car. I’ve never said, “I just prefer to drive a gas guzzler.” But logic goes out the window when I think about a stick. 

When leaders rely on logic, they deal with resistance by doubling down on their case, trying to make their arguments even more convincing. That is a frustrating and ineffective strategy for all involved. The better strategy is often to let the irrational person state their preferences, making sure that they feel heard before a decision is finalized. 

This leads to one other important aspect of Kotter’s statement. If the irrational resistance never fully dissipates, then leaders shouldn’t wait to get everyone on board when making difficult choices. It will never happen. So create space for dissenting opinions, even when they’re not rational, but don’t hold your breath waiting for every single person to agree with the consensus. That would be irrational. 

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